At Uttarakhand Hike, we strive to provide the best experiences for our customers. This Refund Policy outlines the circumstances under which refunds will be issued for our services.
1. Booking Confirmation
Upon confirmation of your booking, a receipt will be sent via email, detailing the services purchased and payment made.
2. Cancellation by Customer
If you need to cancel your booking, please notify us as soon as possible. Refunds will be issued according to the following guidelines:
- Cancellations made more than [insert number of days] days before the scheduled tour: A full refund minus a [insert percentage or fixed fee, if applicable] cancellation fee.
- Cancellations made [insert number of days] to [insert number of days] days before the scheduled tour: A 50% refund of the total amount paid.
- Cancellations made less than [insert number of days] days before the scheduled tour: No refund will be issued.
3. Cancellation by Uttarakhand Hike
In the event that Uttarakhand Hike needs to cancel your booking due to unforeseen circumstances (e.g., severe weather conditions, safety concerns), we will:
- Notify you as soon as possible.
- Offer alternative arrangements for rescheduling your tour.
- Provide a full refund if rescheduling is not feasible.
4. Refund Processing Time
Refunds will be processed within [insert number of days, e.g., 7-10 business days] from the date of cancellation. The refund will be issued to the original payment method used during the booking.
5. Contact for Refund Requests
For any refund requests or inquiries, please contact us at:
Uttarakhand Hike
Email: info@uttarakhandhike.com
Phone: [Insert Phone Number]
Address: Dehradun, Uttarakhand, India
